Usability Improvement for ‘Riido’, an IT project management tool

Back

Usability Improvement for ‘Riido’, an IT project management tool

Paid Industry-Academia Client Project for Startup SWYG
Student Association UX/HCI Club KHUX

Partnered with SWYG to improve the usability of Riido, an IT project management tool. Through heuristic evaluation, usability testing, and A/B testing, we identified usability issues in the template workflow and redesigned the experience to reduce cognitive load, improve task efficiency, and create a more consistent collaboration experience.

Year

2025

Type

Redesign Project

Role

Team Member, UX/UI Designer

Skills

Heuristic Evaluation, Usability Testing, A/B Testing, Interaction Design, Prototyping (Figma)

Problem

Riido's template system suffered from inconsistent navigation, fragmented workflows, and unclear distinctions between different template types. Users struggled to locate, create, and apply templates without leaving their current task, leading to interrupted workflows, increased cognitive load, and reduced efficiency in collaborative work.

Based on heuristic evaluation and usability testing, we redesigned the template experience to support a smoother workflow. We improved template visibility, separated meeting and content templates with clearer information architecture, integrated template management into a unified flow, and introduced clearer system feedback. The redesigned interface was validated through A/B testing, demonstrating improved usability, reduced task completion time, and a more intuitive collaboration experience.

Solution

Futuristic shot of a male on o motorbike